RETURN AND REFUND POLICY
Last updated: 20 July 2026
This Return and Refund Policy applies to purchases made from Budachrome Korlátolt Felelősségű Társaság through www.budachrome.com. It forms part of our Terms of Service.
Budachrome Korlátolt Felelősségű Társaság
Registered office: 1114 Budapest, Bartók Béla út 35., ground floor, Hungary
Returns and personal collection: 1111 Budapest, Bartók Béla út 42., Hungary
Email: contact@budachrome.com
Telephone: +36 30 246 4836
1. CONSUMER RIGHT OF WITHDRAWAL
If you are a consumer, meaning a natural person acting outside your trade, business or profession, you generally have the right to withdraw from a distance contract without giving a reason within 14 days.
For goods, the 14-day period begins on the day when you, or a third party indicated by you other than the carrier, receives the goods. If one order is delivered in several parcels or items, the period begins when the final parcel or item is received.
For a service contract, the 14-day period begins on the date the contract is concluded.
The right of withdrawal also applies where an online order is collected personally from our store, because the contract was concluded at a distance.
2. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
To exercise your right, send a clear statement before the expiry of the 14-day period to:
Budachrome Korlátolt Felelősségű Társaság
1111 Budapest, Bartók Béla út 42., Hungary
Email: contact@budachrome.com
You may use the model withdrawal/cancellation form at the end of this Policy, but its use is not mandatory. Please include your name, order number, the relevant product or service and sufficient information for us to identify the order.
The deadline is met if you send your statement before the 14-day period expires.
3. RETURNING GOODS
After notifying us of withdrawal, you must return or hand over the goods without undue delay and no later than 14 days after sending the notice.
Return address:
Budachrome
1111 Budapest, Bartók Béla út 42.
Hungary
The direct cost of returning the goods is borne by the customer, unless the goods are defective, incorrectly supplied, or Budachrome has expressly agreed to bear the cost.
Please package returned goods securely and use a trackable shipping method. We cannot accept returns sent cash on delivery or with unpaid postage.
The customer is responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Opening photographic-film packaging, loading film into a camera, exposing, cutting, processing or otherwise using it may cause substantial or complete loss of resale value. Any deduction is assessed according to the actual diminution in value and does not automatically remove statutory consumer rights.
4. REFUNDS
If you validly withdraw, we will reimburse all payments received from you for the affected contract, including the cost of the least expensive standard delivery method offered by us. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
The refund will be made without undue delay and no later than 14 days after we receive your withdrawal statement. We may withhold reimbursement for goods until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Refunds are made using the same payment method used for the original transaction, unless you expressly agree to another method. You will not be charged a fee for the refund.
5. FILM DEVELOPMENT, SCANNING AND OTHER LABORATORY SERVICES
Film development, scanning and similar laboratory work are services. If you ask Budachrome to begin performing a service before the end of the 14-day cancellation period, we may request your separate, express consent and your acknowledgement that, once the service has been fully performed, you lose the right to cancel that service.
If you cancel after performance has begun at your express request but before the service is fully completed, you must pay the amount proportionate to the service already performed up to the time of cancellation. Any amount paid in excess of that proportionate amount will be refunded.
Once the ordered service has been fully performed following your express prior request and acknowledgement, the statutory right to cancel the completed service no longer applies.
Film processing is irreversible once the film has been opened, removed from its cartridge, cut, chemically processed or otherwise handled in a way that cannot be undone. This does not restrict any statutory rights relating to defective performance.
6. DIGITAL SCAN FILES
Digital scan files are provided as part of the laboratory service. Download links sent through WeTransfer remain available for 60 days. Budachrome stores the digital image files on its own server for 90 days. Customers are responsible for downloading and safely backing up their files before the applicable period expires.
After the retention period, files may be permanently deleted and might not be recoverable. Deletion after the disclosed retention period is not a defective performance if the files were made available as agreed.
Where digital content is supplied other than on a tangible medium and performance begins with the consumer’s express prior consent and acknowledgement of the loss of the cancellation right, the statutory withdrawal right may cease when required by applicable law.
7. PHYSICAL NEGATIVES
Budachrome guarantees the retention of physical negatives for 90 days from the notification that the completed order is ready. After this 90-day period, continued storage is not guaranteed and Budachrome may securely destroy the negatives, unless a different retention period was agreed in advance.
The customer is responsible for collecting or arranging delivery of the negatives within the guaranteed retention period.
8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply in the cases provided by law, including, where the relevant legal conditions are met:
• services that have been fully performed after the consumer’s express prior consent and acknowledgement that the right of withdrawal is lost upon full performance;
• non-prefabricated goods made according to the consumer’s instructions or clearly personalised goods;
• digital content supplied without a tangible medium after performance has begun with the consumer’s express prior consent and acknowledgement of the loss of the right;
• other cases expressly excluded by applicable consumer law.
A standard, pre-packaged film product is not treated as personalised merely because the customer selected it from the available product range.
9. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
The 14-day right of withdrawal is separate from your statutory rights relating to defective performance, conformity, product warranty and any mandatory guarantee.
If a product arrives damaged, is incorrect, or appears defective, contact us as soon as reasonably possible at contact@budachrome.com. Please provide the order number and, where useful, photographs of the product, packaging and shipping label. Prompt notice helps us investigate carrier damage but does not limit statutory rights.
Depending on the circumstances and applicable law, the remedy may include repair, replacement, a proportionate price reduction, refund or termination of the contract.
10. LABORATORY QUALITY COMPLAINTS
If you believe a film-development or scanning service was not performed correctly, please contact us at contact@budachrome.com and provide:
• your order number;
• the film type and requested process;
• a description of the issue;
• sample scan files or photographs of the negatives where available;
• any relevant camera, storage or previous processing information.
Please retain the negatives, cartridges, packaging and original files while the complaint is investigated.
Photographic results may be affected by factors outside Budachrome’s control, including film age and storage, latent film defects, camera condition, light leaks, exposure, loading or unloading, airport or other radiation, contamination before submission, previous handling, customer-selected processing, cross-processing and the characteristics of the film stock. A result caused by such a factor is not necessarily defective performance by Budachrome. This does not exclude liability for an error attributable to Budachrome.
Written consumer complaints are answered in writing within 30 days of receipt. Details of complaint handling and alternative dispute resolution are contained in our Terms of Service and Legal Notice.
11. BUSINESS CUSTOMERS
The statutory 14-day consumer withdrawal right does not apply to a person or organisation purchasing in the course of a trade, business or profession. Returns or cancellations for business orders are accepted only where required by law or agreed by Budachrome in writing.
12. MODEL WITHDRAWAL/CANCELLATION FORM
Complete and return this form only if you wish to withdraw from or cancel the contract.
To:
Budachrome Korlátolt Felelősségű Társaság
1111 Budapest, Bartók Béla út 42., Hungary
Email: contact@budachrome.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods and/or cancel my/our contract for the following service:
Product(s) or service(s):
Order number:
Date ordered / date contract concluded:
Date goods received, if applicable:
Name of consumer(s):
Address of consumer(s):
Email address:
Signature of consumer(s), only if this form is submitted on paper:
Date:
